MenuShipping & Returns
PICK UP:
Our business hours are Monday through Friday from 9am until 5pm. Weekend meetings can be made by appointment only. We are closed on these U.S. holidays:
- New Year’s Day
- Memorial Day
- 4th of July
- Labor Day
- Thanksgiving Day
- Christmas Day
DELIVERY:
We offer many free shipping and local delivery options for qualified accounts. Please contact your sales representative for details.
SHIPPING:
We mainly ship through UPS, though we can ship through any major carrier. Let us know your preference. If you already have a UPS or FedEx account number, please let us know so we can keep it on file for fast shipment processing. Prices vary. Contact us for approximate costs.
All shipments are automatically insured with the minimum carrier rates. Additional insurance may be purchased. Please let Heritage Screen Printing know the estimated amount to insure, if necessary.
Make sure to visit fedex.com, ups.com, and usps.com to view/print the current year’s transit times maps based on our 18974 zip code. Make sure when placing your order, you factor in the transit time with our production time.
RETURNS:
Please call 215-672-2382 or e-mail support@hsp1.com for a return authorization number. Please have your purchase order number or invoice number ready when calling. Returns must be accompanied by the pre-approved return authorization number that must appear on the outside of the package. Please put tape or another removable mark on the area where the damage is. All claims must be made within 72 hours of receipt of merchandise. Garments must be returned in the same condition in which you (or your client) received them. Returns will not be accepted if garments have been washed, laundered, dyed, soiled, etc. -We reserve the right to a 3-5% spoilage rate on all contract orders, even though our spoilage rate is far below this. Returns which fall into this small percentage will not be accepted.