Insider Tips & Tricks for Smooth Sailing Orders – Tip #2

Missing Goods
Few things are more frustrating than having a hard deadline for a job and getting a message that the goods that arrived for your order don’t match the Purchase Order you submitted with your job. Unfortunately, due to the high volume of print and embroidery jobs at Heritage, we are unable to verify goods until they are pulled for your job when we are ready for production. We hear your frustration and know this can be a customer service nightmare.
With the busy season upon us, supply houses see a huge increase in the volume of goods ordered and with that comes an increase in mistakes. We can’t do anything to prevent picking errors, but we can help you make sure your clients get their orders on time, despite these inconvenient hiccups.

Tip #2 – Tracking Your Goods

1. Always track your goods. Don’t assume that the estimated delivery date given at the time of order is correct. Before you call Heritage to see if your job is running on schedule, track the goods you ordered and ensure that everything was delivered. Also, please update your job (the notes section is great for this) with tracking numbers and to let us know if your goods are coming from multiple warehouses and/or multiple vendors. If any goods are being drop shipped from a supplier, please include this information.
2. Schedule the job with a time cushion. If you allow an extra few days between the completion date at Heritage and the delivery date to your client, you’ve allowed a cushion for those unforeseen issues that are bound to crop up. This can make the difference between a positive experience for your customer or a negative one.

This image is just a reminder from tip #1 on ensuring your Purchase Order’s match to your goods ordered and the job PO.